Frequently Asked Questions
Everything you need to know about Monologue London's curated design collections and services.
What is the standard delivery timeframe for designer furniture?
Small accessories and lighting are typically dispatched within 3-5 business days. For larger furniture pieces or items made-to-order, lead times vary between 6 to 12 weeks depending on the artisan's production schedule.
Do you offer international shipping for home decor?
Yes, we ship our curated collections worldwide. Shipping costs and import duties are calculated at checkout based on the destination and the volumetric weight of the items.
Can I request a bespoke finish for a specific product?
Many of our contemporary designers offer customization options regarding materials, colors, and dimensions. Please contact our concierge team to discuss bespoke requirements for your interior project.
What is your return policy for delicate items?
We accept returns on most items within 14 days of delivery, provided they are in original packaging. Please note that bespoke, made-to-order, and fragile items like glassware may have specific restrictions.
Are the products shown online available in your Shoreditch showroom?
Our showroom features a rotating selection of our current collection. If you wish to view a specific piece, we recommend contacting us in advance to verify if it is currently on display.
How can I ensure the authenticity of the designer pieces?
Monologue London works directly with independent designers and established design houses. All products are guaranteed 100% authentic and are shipped with certificates of authenticity where provided by the manufacturer.